Refund policy

We want every BRAKESTONE order to arrive exactly as intended. If something isn’t right, we’ll keep the process straightforward and help you resolve it.

RETURNS & REFUNDS

You may request a return or refund when:

You receive an item different from the one you ordered.

Your product arrives damaged.

Your product has a manufacturing defect.

You decide the item isn’t right for you, provided it is returned unworn, unwashed and in its original condition.

Requests must be submitted within 30 days of receiving your order. To start a request, email us at contact@brakestoneusa.com with your order number and a brief description of the situation. Photographs may be requested for incorrect, damaged or defective items.

Please contact us before sending anything back. Voluntary returns must be received and inspected before a refund can be issued.

POLICY UPDATES

For questions about this policy or an existing request, contact us at contact@brakestoneusa.com.

This policy does not limit any rights that cannot be waived under applicable law.